Terms of Service

Last updated: January 2024

Acceptance of Terms

By using KERNHR Towing Services, you agree to these Terms of Service. If you do not agree to these terms, please do not use our services.

Service Description

KERNHR provides professional towing and roadside assistance services in Austin, Texas and surrounding areas, including:

  • Vehicle towing and recovery
  • Roadside assistance (jump starts, tire changes, lockouts)
  • Emergency services available 24/7
  • Accident recovery and cleanup

Payment Terms

  • Payment is due upon completion of services
  • We accept cash, credit cards, and insurance claims
  • Prices may vary based on distance, time, and service complexity
  • Additional fees may apply for after-hours or holiday services

Liability and Insurance

KERNHR is fully licensed and insured. However:

  • We are not responsible for pre-existing vehicle damage
  • Customer must disclose any known vehicle issues
  • Our liability is limited to direct damages caused by our negligence
  • We recommend customers maintain comprehensive vehicle insurance

Customer Responsibilities

  • Provide accurate location and vehicle information
  • Remove personal belongings from vehicle before towing
  • Be present or authorize service through proper documentation
  • Pay for services as agreed upon completion

Cancellation Policy

  • Services may be cancelled without charge if cancelled before dispatch
  • Cancellation fees may apply if driver is already en route
  • We reserve the right to refuse service for safety or legal reasons

Limitation of Liability

KERNHR's total liability shall not exceed the amount paid for services. We are not liable for indirect, consequential, or punitive damages.

Contact Information

For questions about these Terms of Service, contact us: